How do I take care of my pieces?
Ink Jewel pieces have been handmade from resin. Please take care not to get them wet as this can cause damage to them. Pieces should be stored in a dry environment and handled with care.
Do you offer returns or exchanges?
Ink Jewel pieces have been handmade with care, however as with all handmade items, minor flaws are part of the charm. Unfortunately we do not offer refunds or exchanges due to hygiene purposes but please contact me if you have any problems.
What are your domestic shipping policies?
Please ensure your address details are correct on your PayPal account as this is the address your package will be sent to as per the PayPal terms and conditions. Refunds or replacements cannot be issued if your address is incorrect on your PayPal account.
All orders will be sent within 3-5 business days from the date of payment. All packages are posted via Australia Post Parcel Post. Express post can be added as an upgrade if you require your items quickly.
Standard Parcel Post usually takes 3-4 business days, but can take up to 6 business days depending on your location.
What are your international shipping policies?
Currently we do not offer international postage. Sorry!